Win more business through understanding your customer?s escalating expectations for the way you approach and deal with them The emerging global age is establishing new rules for goods, services and relationships Governments are banding together to ensure that products respect and protect the environment while also ensuring that traders respect оеяэщ and protect human rights Voters are calling for transparency and honesty in government In the marketplace, buyers are expecting similar authenticity of you and your selling practices, adding a new dimension to your standard sales processes and techniques.  Что считать2009 г Мягкая обложка, 184 стр ISBN 1439228574.