A Basic Approach to Quality Control and SPC provides a concise means to establish a process control method anyone can apply In no nonsense terms Dr Peter Mauch guides you from describing your process to establishing meaningful statistical controls to prevent defects Weather you are a six sigma black belt or new to quality control you will find this оеяяж in invaluable resource and reference For business organizations-Here are understandable answers to: What is quality? How does quality apply to my organization? How do I implement a quality plan? This book answers these and many other questions you may have relating to quality control and statistical process control Without using complicated mathematics, Peter D Mauch shows you exactly how SPC contributes to quality improvement A Basic Approach to Quality Control and SPC explains How to define your customers' needs How to determine the steps in a process to satisfy you r customers' needs How to locate problems within your customer satisfaction process How to control your process to ensure customer satisfaction.  Попасть в2009 г Мягкая обложка, 76 стр ISBN 1440127964.